FAQ

The delivery time depends on the number of items ordered in the package, as well as the availability of goods in stock, usually the shipment is carried out in 1-3 working days after placing the order.

If the waiting period for the shipment is more than 3 days, you will be notified about it by email. 

Therefore, please specify your email address correctly and do not forget to check your email, including folders: Mailing lists, Spam, Social Networks, Promotions.

If after placing an order and checking all the folders listed above, you have not received any feedback, then contact us via the feedback form on the website of the online store YulianaGifts.

There are several ways to explain the refusal:

1. the phone number is not confirmed;

2. the e-mail is not confirmed;

3. the first trial payment $2 was not made;

4. the waiting time for checking a new account by the PayPal system is not sustained (about 48 hours).

Just go to your account on the site www.PayPal.com and complete the registration by confirming your personal information. After that, enter the CART with the chosen items and continue placing the order.

If you have any questions, please contact us via social networks, or via the Feedback Form on the website of the online store giftsyuliana.com.

1. Go to https://www.paypal.com in a web browser.

2. Click a “sign up” button.

3. Choose a “personal” account type (an account for personal use, that allows to send and receive payments and shop wherever PayPal is accepted).

4. Enter your email address and come up with a password, click next.

5. Fill in all the specified fields, click continue.

6. Click get started.

7. Enter your bank card details to link it to the PayPal system (its number, owner information, expiration date and confirmation code (shown on the back of the card).

To confirm the card, its verification is performed. Only after verification, the card is considered linked and available for use in PayPal.

Card verification is performed according to the following procedure:

• A small amount (up to $2) is withdrawn from the card.

• The user must confirm the legality of the withdrawal, which is considered the completion of verification of the card linked to the account.

• The debited money is returned to the user's card.

After registration on the site www.paypal.com, you can pay for purchases in the YulianaGIFTS store.

When returning a parcel back to Japan due to non-demand, we resend it only after the customer pays 100% of the shipping cost.

Even if the first shipment was free for you. In some cases, 200% payment of the shipping cost may be required. 

This is due to the fact that the postal service charges us a fee for the return shipment of a parcel to Japan. 

The cost of sending is calculated in accordance with the tariffs of the post office.

Please note that the re-sending of the parcel is possible within 2 months after the return of the parcel to the store. 

Thank you for your understanding!

The delivery time depends on the number of items ordered in the package, as well as the availability of goods in stock, usually shipping is carried out 1-7 working days after payment.

Unfortunately, no. You can pay for an order placed on the website using PayPal.

After your parcel is sent, a tracking number for tracking the parcel will be sent to your email address. We also recommend checking the SPAM folder - sometimes information goes there.

Please note that from the moment the parcel is sent, tracking its location by track number, payment of duties, and resolution of issues with receipt are the buyer's responsibility.

Each country has its own limits, if exceeded, additional duties are provided. 

You can find out more about customs duties on the website of the customs service of your country.

The main source of information about the price of a parcel for customs is an invoice. The cost of the purchase is indicated by the sender, i.e. the store, so you can warn us if you want to reduce the invoice amount specifically for customs. However, you must take into account the risks: firstly, customs officers can open the parcel to evaluate the goods based on the base cost of a similar product in the country of delivery, and secondly, if your parcel is lost or damaged, the amount specified in the invoice will be compensated by insurance. 

If your parcel is subject to customs duties and fees, you will most likely receive a notification by mail from the customs service or you will be notified by phone. However, there are cases when you may be offered to pay all fees and duties directly upon receipt of the parcel at the post office.

If you do not pay the customs duty and the parcel returns back to Japan due to non-demand, then resending is possible only after paying 100% of the shipping cost according to the tariffs of Japan Post, even if the first shipment was free for you.

The cost depends on the weight of the parcel, the delivery region and the chosen delivery method.

The greater the weight of the parcel is, the lower the cost of delivery per 1 gram of goods in the parcel will be.

The cost of delivery on the website is calculated automatically when placing an order. 

Just add the items to the Cart, select the delivery method and the cost calculation will appear.

Delivery time by courier service EMS - from 10 days, AIRMAIL - from 14 days to 1.5 months, SURFACE MAIL - from 30 days. There are rare cases of force majeure, when the delivery time may double.

Due to the cancellation of air services, parcels are currently being sent to some countries only by sea by SURFACE MAIL. Pay attention to the delivery methods available for your country and their terms when placing an order. SURFACE MAIL deliveries take at least 2 months, depending on the delivery region. Please take this point into account and carefully place your order.

The delivery time is indicated approximately, and may be increased due to circumstances beyond the control of the store - due to force majeure, congestion of transport companies, customs clearance and other reasons. The store does not bear any responsibility in case of delays in international delivery. Thank you for your understanding!

The store does not charge additional fees.

The main currency of the website is the dollar. If you are not paying for the purchase with a foreign currency card, please note that the amount withdrawn from your account during payment can be calculated at the rate of the bank or payment system, you can check in more detail with your credit institution or payment system consultants.

The most profitable way is to make payments from a card whose account is kept in dollars.