Orders and Payments
Orders and Payments
Payment
Payments on the website of the YulianaGIFTS online store are accepted using a convenient, reliable and secure PayPal payment system.
Advantages of the PayPal payment system:
• Globality. It is the largest in terms of the number of users and the oldest electronic payment system. 90% of online stores accept payments via PayPal.
• Simplicity. Simple registration, user-friendly interface.
• Speed. The payment is carried out very quickly, the transferred funds will arrive to the recipient in a few seconds.
• Security. The details of the buyer's payment card are not available to sellers.
The PayPal system pays great attention to data protection. Every transaction is encrypted using the advanced encryption technology. PayPal is responsible for the funds on the client's account!
You only need to set up a PayPal account once and then make payments for your orders.
How to create a PayPal account
1. Go to https://www.paypal.com in a web browser.
2. Click a “sign up” button.
3. Choose a “personal” account type (an account for personal use, that allows to send and receive payments and shop wherever PayPal is accepted).
4. Enter your email address and come up with a password, click next.
5. Fill in all the specified fields, click continue.
6. Click get started.
7. Enter your bank card details to link it to the PayPal system (its number, owner information, expiration date and confirmation code (shown on the back of the card).
To confirm the card, its verification is performed. Only after verification, the card is considered linked and available for use in PayPal.
Card verification is performed according to the following procedure:
• A small amount (up to $2) is withdrawn from the card.
• The user must confirm the legality of the withdrawal, which is considered the completion of verification of the card linked to the account.
• The debited money is returned to the user's card.
After registration on the site www.paypal.com, you can pay for purchases in the YulianaGIFTS store.
If you have any questions about payment procedure, feel free to contact our customer service department info@giftsyuliana.com or use the Feedback Form. We will offer you an alternative payment option for your order.
Customs Clearance
When sending orders, we process them properly to minimize the need for the customs clearing process for our customers. However, we cannot completely exclude the possibility of their occurrence in individual cases.
In case of delay of the order, the customer is fully responsible for the duties of the customs department of their country of residence. If the order is returned due to the fault of the customer (non-demand of the parcel, failure to appear at customs, if necessary, etc.), the responsibility for paying fines and the cost of return shipment will be on the customer. If you have any suggestions about how to arrange customs clearance, please let us know when placing an order or immediately after payment.
How to place an order in the online store YulianaGifts:
1. In the catalog, gifts are systematized by categories:
· Japanese toys and dolls
· Japanese jewelry boxes
· Clothes
· Accessories
· For your cozy home
· Beautiful stationery
· Japanese sweets
· VIP Gifts
· Furoshiki
· Ninja shoes
2. Please carefully study the description of the gifts and souvenirs that interest you, choose the size and colour of the product (*if there is an option) and put the required quantity in the cart.
3. Then go to the shopping cart and click Checkout. Fill in all the necessary information. Choose a convenient delivery method and confirm the order.
4. After confirming the order, you will be redirected to the PayPal payment page. There you need to click on the yellow PayPal button and make a payment. Once it’s done, the order will be placed and a notification will be sent to the specified email address. If the notification has not arrived, it may have got into the Spam folder, Promotions, Social Networks, etc. If you still haven't received an email from the gift shop website from Japan, then feel free to contact us. Besides, after the payment is done, you will get a confirmation email from PayPal.
If necessary, our managers will help you choose a gift, as well as tell you how to place an order and make a payment. An online chat form is available on the site, as well as a feedback form.
Returns and Refund
Please inform us about the return of the order by e-mail zakaz@giftsyuliana.com or through the feedback form.
Please note the following conditions to our returns and exchange policy:
- Items must be returned unused and folded in the original packaging, upon receipt of a notification of the desire to return the items no later than 3 days from the date of receipt.
- If the error occurred due to our fault, the full cost of the returned products and the shipping cost will be refunded to the buyer's account, or we will exchange the items by mutual agreement.
- In any other case, the cost of return shipment and the cost of damaged or printed products falls on the buyer.
- The amount spent on banking transactions of 10% is also withheld. If the items are rare and custom-made, then an additional amount of 30% of the value of the items is withheld. The total cost can be up to 50%.
- If the parcel was delivered to the post office, at the address specified when ordering, and the recipient did not come for the parcel in due time, the full cost of returning the parcel to Japan will be deducted from the order amount.
Please feel free to contact us via the feedback form if you have any questions related to the movement of your parcel.
